SpetzGear Return & Exchange Policy

All SpetzGear products are made-to-order and built to customer specifications. Because of this, we do not accept returns, exchanges, or cancellations once an order has entered production or has been shipped.

No Returns on the Following Items

Custom-built holsters
Holsters with special finishes, wraps, colors, or modifications
Duty holsters, IWB holsters, OWB holsters, and SpeedLock components
Any product that shows signs of installation, use, or wear

All sales are final on these products.

Manufacturing Defects or Warranty Issues

If you believe your product has a workmanship or materials issue, please contact us within 7 days of delivery with photos and a description of the concern.

If the issue is confirmed to be a manufacturing defect, we will:

Repair the product or
Replace the product at our discretion

Normal wear, misuse, modification, or damage caused during installation or use is not covered.

Fit, Preference, and Compatibility

Because each item is custom-made to the options selected at checkout, we cannot accept returns due to:

Fit preference or comfort
Finish, texture, or color variations
Model selection errors or accessories not matching
Changes in agency policy or equipment selection

Please verify firearm model, light, optic, and configuration before ordering.

Shipping Damage

If your order arrives damaged in transit, notify us within 48 hours of delivery so we may file a carrier claim and assist you with resolution.

Contact & Support

We are committed to supporting our customers and ensuring your gear performs the way it should. If you need assistance, please contact us and we will do everything we can to help.